Refund Policy
Refund Policy
This Refund Policy explains the terms under which Trovesoul accepts returns, issues refunds, or exchanges for products purchased on Trovesoul.com.
1. Eligibility for Returns
To be eligible for a return, the item must be:
- Purchased directly from Trovesoul.com
- Unused, unwashed, and in the same condition as received
- In its original packaging with all tags and labels intact
2. Non-Returnable Items
Certain items cannot be returned due to health, hygiene, or safety reasons:
- Personalized, custom-made, or print-on-demand products
- Personal care, hygiene items, or intimate apparel (such as swimwear and underwear)
- Perishable goods or cosmetics
- Gift cards
- Products damaged due to misuse, neglect, or accidents after delivery
3. Return Request Period
Return requests must be submitted within 30 days from the date of delivery. Requests made after this period will not be accepted.
4. How to Request a Return
To request a return, please contact our customer support team at:
Please include your order number, product name, and reason for return. Our customer support team will review your request and provide return instructions.
Once your return request has been authorized, please send the item to the following return address:
Recipient: Trovesoul
Return Address: Building B, Yingxie Plaza, Jinshui District, Zhengzhou City, Henan Province, China
Important: Please do not send any products back without contacting us and receiving prior return authorization. Unauthorized returns may not be accepted or refunded.
After shipping your return, please provide us with the return tracking number so that we can monitor the shipment and process your refund promptly after receiving the package.
5. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving an incorrect item, or the product is confirmed to be defective.
We highly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without valid tracking information.
6. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method within 7–14 business days.
- Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
- Original shipping charges and return shipping costs are generally non-refundable unless otherwise required by applicable law or the return resulted from an error on our part.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the unwanted item for a refund and place a new order for the preferred product.
8. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at:
Please provide your order number and clear photos or videos showing the damage or defect. After reviewing the information, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.
9. Changes to This Policy
We reserve the right to update or modify this Refund Policy to reflect changes in our operational practices or applicable requirements. Any changes will take effect upon publication on our website.
10. Contact Information
For questions regarding refunds, returns, or exchanges, please contact us at:
Trovesoul Customer Support
📧 info@Trovesoul.com
Return Address:
Trovesoul
Building B, Yingxie Plaza
Jinshui District, Zhengzhou City
Henan Province, China